Shipping & Returns
Ordering through this website is simple & straight forward. Just add the products you want in the shopping cart and click the checkout button. Shipping options and charges will be computed automatically for you once you enter your shipping address. You will need to select your preferred shipping method from the options provided. Any coupon code can also be entered during this process. Payment can be made using Paypal, or credit cards.
Orders entered and paid for will be processed typically within 2 business day.
All orders made through this website are processed in pound term. Any currency conversion to another currency other than the pound are made using daily refreshed exchange rates. If you are based outside of London, the actual amount charged on your credit card or Paypal account will be based on your bank’s actual exchange rates where the transaction was cleared
Payment methods & policy :
If you have an existing Paypal account, all you have to do is to select the payment by Paypal option when you checkout and you would be redirected to your paypal account to effect the payment directly. You will need to get ready your paypal login and password to proceed. This is our preferred option.
We accept payment using Visa, Mastercard, American Express & Discover credit cards. You need to select the credit card payment with Stripe option when you checkout and you will automatically be redirected to the Stripe site.
If you encounter a message from Paypal like “The credit card you entered cannot be used for this payment. Please enter a different credit card number.”, you might want to try again using a different card. The reasons behind this message is not made clear by Paypal but it appears to be related to Paypal’s security & fraud protection system. Another way of working around this is to registered your card with a Paypal account and use the Paypal account to make the payment.
Shipping : We deliver within 5 working days, orders are only on request, please take into account the preparation time of your order 1-2 days.
Returns : For hygiene reasons, all goods sold are non-refundable and non-exchangeable.
Order cancellation policy : For any online orders that are invoiced and paid for but not mailed out yet, cancellation will come with an administration charge of 15% of the order, whichever is higher. If an order has already been processed and mailed out, cancellation will not be possible.